Transparency
Statement of Purpose
The safety and privacy of our customer’s data is a primary concern. We are committed to protecting sensitive data and to transparency in our efforts to safeguard our customers. In our efforts to earn and maintain trust among our customers, we publish an annual report detailing requests we receive from law enforcement and government entities. In the absence of any such request, a statement will be released in lieu of the report. In addition to this report, it is our policy to notify our customers our customers of a subpoena or other legal process requesting their customer or billing information before disclosure of information, whether that legal process comes from the government or private parties involved in civil litigation, unless legally prohibited.
Our Commitment
We protect data privacy using the following commitments. If asked to do any of these, we would exhaust all legal remedies, in order to protect our customers from what we believe are illegal or unconstitutional requests.
- IT Eagle Eye has never turned over our encryption or authentication keys or our customers’ encryption or authentication keys to anyone.
- IT Eagle Eye has never installed any law enforcement software or equipment anywhere on our network.
- IT Eagle Eye has never provided any law enforcement organization a feed of our customers’ content transiting our network.
- IT Eagle Eye has never weakened, compromised, or subverted any of its encryption at the request of law enforcement or another third party.
- IT Eagle Eye has never modified customer content at the request of law enforcement or another third party.
- IT Eagle Eye rejects or challenges any requests that have no legal basis or are unclear, overbroad, or otherwise inappropriate.
Annual Report
The data presented below covers the period from January 1, 2021, to December 31, 2021. A request received in December of the covered year, but not processed until January of the following year will show as both “Requests received” and “Requests in process.” Also, requests for which we are waiting for a response from law enforcement before moving forward may also be reflected in “Requests in process.” The total number of domains affected and the total number of accounts affected refer only to requests which have been answered.
